We are supposed to be moving to our new office location next week but part of the problem that hinders us in doing so is PLDT (Philippine Long Distance Telephone) company’s slowness in installing our landline and DSL connection. 
Would you believe, we applied for the new business landline and Biz DSL connection last March 29, 2006 and until now, we still don’t have what we applied for? Last thing I heard from our admin officer was that the telephone line was already installed but they are having some problems since only outgoing calls are working and not incoming calls. What’s better is that the technical team that installed the telephone line said that this kind of problem is not their responsibility anymore so they need to forward the job to another department. Huh!?! What is this excuse? I mean, what on earth is this kind of system? I don’t get the rationale behind the scenario wherein a group of tech people installs the line and if a problem occurs, they need to pass it on to another group of people to fix it. Can’t they bring along everything and everyone they need in one go so as not to waste precious time?
Another thing that pisses me off, is that the account manager of PLDT that handles our application informed us that after a successful installation of the telephone line, they still need to forward our DSL application to another department and it might take another week for it to be processed and a work order for installation released. Huh!?! Are they kidding us? Around 1 month of telephone line installation and then 1 week for processing the DSL connection, then what? Don’t tell me another 1 month for the DSL installation? Where on earth have you seen more than 2 months of telephone line and DSL connection application processing and installation? 
I’m not sure what’s the best thing for us to do. Some of my colleagues who used to work for PLDT said that this is really how it goes there. Even with their own people, they act slowly on installation of telephone lines and value added services. One even commented that sometimes they need to report the problem to a high ranking officer of PLDT so that their request would be attended to, since if they don’t do this then it would take ages before someone gives them the attention they need.
Geesh! I can’t believe this kind of scenario, considering that we are a business plan subscriber. How about those residential plans subscribers? Would it take them 2 years to process and install their services to them?
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